Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please note that the return shipping fee must be covered by the customer, unless the original products are defective.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.
Please contact us at info@elamiboutique.com for your Return request .
If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your product . Items sent back to us without first requesting , a return will not be accepted.
In order for us to access the situation and resolve it, please check your order upon receipt and get in touch with us immediately if anything is missing, damaged, or incorrect.
As soon as we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, you will automatically receive your money back using the original payment method within 10 business days. Please keep in mind that processing and posting the refund may require some time from your bank or credit card company.
If it has been more than 15 working days after we accepted your return, kindly get in touch with us at [email protected] .
All orders placed through elamiboutique.com are sent within the United States. Shipping is free for any US order over $150. If it less than $150 , shipping fee will be $6.99.
We only deliver to residential locations. If the shipping address provided when placing an order is not a residential address, we will not refund or resend the item.
You will receive an email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.
Order processing will take 1-2 days, and shipping inside the US will take 3-5 business days.
You can always contact us for any return question at [email protected] .